Questions
Straightforward answers to common questions.
If something isn't covered here, reach out — we're easy to talk to.
Getting Started
What exactly does SmartCars do?
How do I get started?
Do I need to know exactly what I want before reaching out?
The Process
Do I still have to go to the dealership?
How long does the process typically take?
Can you help me find a very specific vehicle?
Trade-Ins & Financing
Can you help with my trade-in?
Do you help with financing or leasing?
Can I use my own bank or credit union for financing?
Working Together
What does SmartCars charge?
Are you affiliated with any dealerships?
What if I change my mind about the vehicle I want?
Still have questions?
Reach out directly — we respond quickly and don't do scripted replies.