SmartCars Broker helps people buy and lease vehicles without dealing with dealerships directly. To do that we need some information about you. This page explains what we collect, why we collect it, who we share it with, and the choices you have.
Information we collect
We collect the information you give us directly, which is usually:
- Your name
- Your phone number and, if you provide one, your email address
- What you are looking for — vehicle type, make and model, budget, trade-in details, and timing
- Anything else you choose to tell us in a message, form, or conversation
We also collect limited technical information automatically when you visit our website, such as your IP address, browser type, the pages you view, and how you arrived at our site.
How we collect it
We receive your information through:
- Forms on this website, including our contact and vehicle request forms
- The chat assistant on our website
- Lead forms you complete on TikTok, Facebook, or Instagram after seeing one of our ads
- Phone calls and text messages with our team
- Cookies and similar advertising technologies, described below
Phone calls, texts, and recordings
When you give us your phone number, you are agreeing that we may contact you by phone call, text message, and email about your vehicle search. Message and data rates may apply. You can stop text messages at any time by replying STOP, and you can ask us to stop calling at any time.
Calls to our office may be answered by an automated assistant, and calls may be recorded or transcribed so we can capture your request accurately and improve our service. If you would prefer not to be recorded, tell us at the start of the call and we will note your request.
How we use your information
We use what you share with us to:
- Contact you about your vehicle search
- Locate vehicles that match what you are looking for
- Negotiate pricing and terms with dealerships on your behalf
- Coordinate paperwork, financing conversations, and delivery
- Improve our service, our website, and our advertising
- Meet our legal and recordkeeping obligations
Who we share it with
We are an auto broker, which means that doing our job requires sharing some of your information with third parties:
- Dealerships — to locate a vehicle and negotiate a price for you, we share what is needed, which typically includes your name, the vehicle you want, and your general location
- Lenders and finance sources — only if you ask us to help arrange financing
- Service providers who operate our business — website hosting, our customer database, phone and text messaging, email delivery, and the AI tools that help handle inquiries
- Advertising and analytics platforms — described in the next section
- Anyone we are legally required to share it with, such as in response to a lawful request
We do not sell your personal information for money.
Advertising cookies and tracking
Our website uses advertising tools from Meta (Facebook and Instagram) and TikTok. These place cookies and similar technologies in your browser and tell those platforms about actions you take on our site — for example, that you visited a page, tapped our phone number, or opened the chat assistant.
This lets us measure whether our ads are working and show ads to people who are likely to be interested. Under California law, this kind of activity may be considered "sharing" your personal information for cross-context behavioral advertising.
You can limit this. Most browsers let you block or delete cookies, and both Meta and TikTok offer ad preference settings in your account on those platforms. You can also contact us using the details below and ask us to stop.
Your California privacy rights
If you live in California, the California Consumer Privacy Act gives you the right to:
- Know what personal information we have collected about you and how we use it
- Request a copy of that information
- Ask us to correct information that is wrong
- Ask us to delete your information
- Opt out of the sharing of your information for targeted advertising
- Not be treated differently for exercising any of these rights
To make a request, contact us using the details at the bottom of this page. We may need to verify who you are before we act on it, and we will respond within the time the law allows.
Do not sell or share my personal information
We do not sell your personal information for money. If you would like us to stop sharing your information with advertising platforms as described above, email or call us using the contact details below and tell us you are opting out. You do not need to give a reason.
How long we keep it
We keep your information for as long as we need it to help you buy a vehicle and to meet our legal, tax, and recordkeeping obligations. If you ask us to delete it and we are not required to keep it, we will.
Security
We use reasonable safeguards to protect your information, including limiting who on our team can see it. No method of transmitting or storing information is completely secure, and we cannot guarantee absolute security.
Children's privacy
Our services are for adults. We do not knowingly collect personal information from anyone under 16. If you believe a child has given us information, contact us and we will delete it.
Changes to this policy
We may update this policy as our business or the law changes. When we do, we will update the date at the top of this page.
Contact us
If you have questions about this policy or want to exercise any of the rights described above, reach us at:
- SmartCars Broker
- 1400 E Katella Ave, Ste 214, Orange, CA 92867
- Phone: (714) 721-5585
- Email: luis@nohaggleai.com